FAQs

 

Process

What is Cast with Alchemy? How is it different from traditional jewelry processes?

My signature technique utilizes lost wax casting with cast in place gemstones. This process casts gemstones directly into the molten gold to create organic and unconventional designs instead of setting the gemstones after casting. This process focuses on unique handmade details and evokes the look of ancient treasures. 

What metals do you work with? What is fairmined gold?

All our jewelry is made with the most ethical and eco-friendly metals. We use Fairmined for 100% of our castings, wire and chains. For anything we can't source in Fairmined gold we rely on recycled gold. A few small speciality components like earring backs have to be conventional gold. We pride ourselves on working with Fairmined gold because it is leading industry choice when it comes to sustainable and ethical standards. I work in only 14K yellow gold and 14k rose gold. Our process will not allow us to work with white gold. 

What types of stones do you work with?

We specializing in sourcing precious gemstones from suppliers that have strict ethical requirements that go beyond "conflict-free". For diamonds we work with Lab Grown Diamonds, Certified Recycled Diamonds, Certified Canadian Diamonds or Artisanal Small Scale Mine (ASM) Diamonds. We do not rely on the Kimberly Process when sourcing gemstones. Most of our collection is designed with sapphires, diamonds, or rubies. We also occasionally work with opals, and moonstones. 

Conscientious Design

Valley Rose Jewelry is made by hand in Sonoma County. Our unique design process allows us to create objects of lasting value with minimal environmental impact. All of the wax carving and design work is done by Brittany who then works with a small Sonoma County production team to cast, stone set and finish the jewelry.

Giving Back

Valley Rose regularly participates in charitable efforts both locally and globally. Our causes include: BIPOC, women’s rights, animal rights, and environmental protection.

Planting Trees for Every Purchase

At the heart of our business is our environmental commitment. We now donate at least 1% of sales to plant trees in North America through onetreeplanted.org.

Orders & Payment

Create your wholesale order by adding items to the cart and to place the order click the "CHECKOUT" button in the cart. In the next checkout screen under payment section select "Pay When Complete". This will allow you to submit the order but skip the payment until the order is ready to ship. A separate invoice will be emailed to the email on file for the order when the order is ready to ship. 

Invoices can be paid by paypal or credit card. Certified check is also accepted. Please make check payable to: Brittany McCall. Orders will be shipped after check payment has cleared. Opening orders must be paid by credit card. Net 30 option available after the 3rd reorder with approval

Returns & Exchanges

All pieces are made to order and guaranteed for quality craftsmanship. Returns are not accepted unless items arrived damaged and are reported within 7 days of receiving order, in which case a replacement will be provided. Once an order is placed, you have 3 days to cancel. After, that the order cannot be cancelled without incurring a 30% re-stocking fee.

Email me at wholesale@valleyrosestudio.com to start a return.

Sales, Promotions & Discounts

No retroactive refunds for promotion events, no rain checks for sale events, and no additional promotions or discounts can be applied, only one discount per purchase. 

Shipping

Orders under $2,000 are shipped via USPS First Class Package Services (2-5 Day), orders $2,000+ are shipped via UPS 3 day. All shipments are fully insured. 

Packaging

Every piece comes expertly gift wrapped and packaged in an organic cotton drawstring bag and a recycled paper box perfect for gifting or storing your jewels. 

Custom, Bridal & Commissions

I love working on custom jewelry commissions, I would be happy to collaborate on any bridal, engagement or special occasion jewelry pieces that your customers need.  My minimum for customs is $1,500.

Materials & Ethics

Every Valley Rose gem is made using the highest quality and archival materials like recycled silver, fairmined gold or conflict-free & ethically sourced gemstones. I never work with metals that contain nickel or lead. My main technique for making jewelry is lost wax casting, which is an ancient process that turns wax into metal.

Repairs & Warranty

We make our jewelry to last and stand behind every piece. If in the unfortunate event your Valley Rose jewel has and accident and breaks we will gladly repair or tune it up for the cost of shipping.

Care For Your Jewelry

Clean jewelry with warm water, a drop of mild detergent and a soft brush.

Precious Gemstones & Metals:Clean with an ultrasonic cleaner.

Pieces with Opal, Coral, Pearl or Turquoise: Never use an ultrasonic cleaner. Avoid harsh temperatures, chemicals and solvents.

Always store in a jewelry box. 

 

Hours

 We are available by email Monday through Friday 9am-5pm PST.